
Things are not always what they seem to be.
Today is April Fool’s Day. There’s a special person I think about every year on this day, and judging by the strength of the jokester vibes I’m getting from her, she’s going to play a whopper of a prank on me today.
Her name was Aunt Louise.
It was 1974. My friend Connie and I had just started our teaching careers in the same Rochester preschool. She was renting a room from her mother’s longtime friend, “Aunt” Louise. I needed a place to stay until I found an apartment, so I showed up on Aunt Louise’s doorstep. Did she have any room in her house for me?
“Sure, I’ve got room for one more!” she said in her deep, rich voice, and welcomed me with open arms.
Her own children were off on their own, and she loved having young people in the house.
Aunt Louise was tall–probably five-ten without heels–had beautiful white hair and a dazzling smile. I always thought of her as a cross between Auntie Mame and Maude. She loved people, and her favorite pastime was to share a dynamite joke with whoever happened to be around.
One April 1st, Connie and I had a brainstorm: we would play a joke on Aunt Louise. After school ended that day, we begged a grocery store clerk for a stack of square styrofoam trays, wrapped a couple of rubber bands around them, covered the whole thing with chocolate frosting and shook some sprinkles on the top. When the lady of the house came home from wherever she had been, we casually mentioned we’d stopped for a cake on the way home.
“It looks delicious–let’s have some right now!” she said, as if on cue. Out came the teapot, good plates, and silverware. We sat in the living room with the faux cake and accessories arranged on the coffee table. Aunt Louise raised a large serrated knife to start cutting the first piece.
“Reeeeeeeeee!” squealed the knife on the styrofoam. She tried again, with the same result. Then she cracked up laughing. Over the next few days, we’d hear her on the phone, gleefully telling her friends the story about the cake.
Not long after that, Connie and I both moved out on our own; she got married, while I moved to an apartment, one of about fifty-eight different places I lived in during my single days. Though we’d stayed there less than a year, our close relationship with Aunt Louise remained strong, through weddings, children and illness. And the annual April Fool’s pranks continued, escalating in their derring-do each year:

These stocking head dolls were all the rage in the ’70s. Does anyone remember them? Anyone? Please?
Year #2–Made a bunch of stocking-head dolls (scary, no?) and hid them in cupboards, medicine cabinets, and the refrigerator. Aunt Louise claimed she jumped every time she found one.
Year #3–Papered Aunt Louise and Uncle Chet’s car while they were in church on April 1st. She loved it that all her church buddies saw what we’d done.

We had to hustle to cover their car during the church service, then make our getaway. Mission accomplished!
Year #4–This time, we were goin’ for broke; we took the family car, with the help of their son, and hid it down the street. In its place was a Rent-a-Wreck car, complete with a sign on the dashboard that said, “Hit here for radio.”
They took it pretty well, and their car was returned by that evening. It was worth the price of the Rent-a-Wreck to hear her boom over the phone, “Where is our car?”
She tried to retaliate by leaving an old toilet on my lawn with a bunch of daffodils in the bowl, but it didn’t top the car theft.

Their loaner was beat up but it “got you from Point A to Point B” as the ad claims.
That was our last year of April Fool’s jokes; Connie and I got busy with our own families, and April 1st came and went without ceremony each year.
So here’s to playful pranks among family and friends, and the memories we cherish from them.
There’s still time!
Now go make someone’s day special with a little April Fool’s Day high-jinks.
And beware of friends bearing cakes.
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Irritating Expressions That Won’t Go Away
09 May 2013 16 Comments
by ermigal in humor, Lives of the Rich and Famous, Pet Peeves, social commentary, Uncategorized, writing Tags: buzzwords, cliches, customer service, customer surveys, Gwyneth Paltrow, IBM, irritating expressions, pet peeves, staff meetings
Last week, I wrote about Stupid Signs that we sometimes see around town. In our mad rush to get things accomplished each day, we usually don’t even notice them.
But what about expressions people use that set your teeth on edge? It could be a phrase used by a “talking head” on TV or a speaker at a boring, mandatory work meeting. You might even hear someone close to you throwing them around, but you’re too polite to say, “Please don’t ever say that again. Thanks.”
What am I talking about? I’m talking (or rather, writing) about expressions like these:
1. “At the end of the day…” This one is really old; I remember it from my IBM days in the ’70s, back when my job was processing orders for keypunch and card reader machines. That was ages ago! At meetings, the managers would try to get the masses fired up to sell more products and be nicer to the customers so that we’d all be successful “at the end of the day.”
Can’t people just say, “in the end” and be done with it? Unfortunately, no one ever consults me on language matters like this.
The meetings in the IBM office were incredibly boring.
They should.
2. “It’s all good.” What does that mean? Everything isn’t all good. Oh, no, toilet’s plugged up and my cable was turned off. Son got suspended from school for a week. Don’t worry, it’s all good.
Even Gwyneth Paltrow used it on the cover of her new cookbook:
“It’s All Good: Delicious, Easy Recipes That Will Make You Look Good and Feel Great.”
Here’s one for you, Gwyneth: Stuff It.
3. “As we move forward together…” You can go ahead and move forward, mister, but I’m on my own schedule. Unless, of course, it means a raise, in which case, I will move forward to wherever we’re going together. Maybe to another meeting or workshop. Together.
4. Last, as a conclusion to my b#t@hing session, I would like to mention some words that should be sent out to pasture permanently. They were pulled from an online customer satisfaction survey from my bank.
I gave the employees an outstanding rating because I knew heads would roll if someone got less than the highest rating. Heaven forbid the customer service is rated “Very Good” or “Average.”
At the end of the day, that’s not good enough.
Anyway, here are the words that need to be banned:
Don’t be engaging in conversation when there’s a line. Customers don’t have time to chit-chat, you know.
5. “The employee was empowered to help you.”
You’d think just being an employee would “empower” someone to help you, wouldn’t it?
6.“Engaged you in discussions to find out what’s important to you.”
I don’t want to “engage” in a discussion with anyone at the bank, unless it’s to tell me they made an error in my favor, and I actually have a thousand dollars more in my account than I thought. Besides, what about the line of ten customers behind me who are on their lunch hour, tapping their feet impatiently while ”engaging” is taking place at the counter? Engage, my a$$.
7. “Proactively asked about your needs and suggested solutions that would benefit you.” Here’s what I need: a bank that pays more than .0003 interest on my savings account. Can you do that? No? Then don’t ask.
That’s all I have for now, and boy, do I feel better.
It’s all good.
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